I know I have said this before but I am continually reminded that we have one of the best teams around to work with. Our Team in the Coffee Pot Bakery side of our business consists of a group of people that I get to interact with nearly every day. They are very willing to serve our customers, to serve David and me and to encourage one another. There is a lot of laughter as they do their work, and I love hearing that during the day. When one of our Team members became engaged last week, we were all thrilled and look forward to helping with the wedding. When another found out that she was pregnant, we all gathered around to cheer as she cut the "Reveal Cake" and the blue slice was served.
The jobs are broken down between the Back of the House and the Front of the House. The Back of the House is primarily in charge of creating the food that we serve. This includes 3-5 gallon batches of soup, lasagnas, cookies, pies, cinnamon rolls and everything in between. They often come in at 4:30am but have the joy of getting off earlier. Then there is the Front of the House. This part of our team takes the prepared food, heats it to serving temperature, puts together all of the different sides and then runs the food out to the customer.
This part of the crew also includes our cashiers. The cashier is one of the most strategic people on the Team. The cashier is generally the first person to greet our customers and is first in line to make suggestions when someone is trying to make a decision and is unfamiliar with our menu and procedures. Probably the most important aspect of the cashier's job is to help ease over a rough spot when an order is missed or made incorrectly.
Unfortunately, that will happen. If you take all of the different items we make and the number of different sides that can be chosen and then add a dessert assortment, there are a lot of areas that can create a glitch. Fortunately, in addition to a great service team, we have a great customer base and most issues are resolved to everyone's satisfaction, which is our primary goal.
Along with the front and back of the house people are the all important dishwashers, cleaning crew and office personnel. Because all of these jobs were originally ours when we opened the Coffee Pot, we are extremely thankful for each person who helps carry the load.
I think that the proof that our crew does their job well is that the Coffee Pot Bakery Cafe has, for the past three years, consistently earned a 4.5 star rating on Trip Adviser, Yelp, and Google. This rating is based on service and quality of food. I love my job and love walking through the kitchen and interacting with all of the staff on a daily basis, but my favorite activity is to gather those who want to participate and pray and to ask for God's direction and guidance for the day.
The jobs are broken down between the Back of the House and the Front of the House. The Back of the House is primarily in charge of creating the food that we serve. This includes 3-5 gallon batches of soup, lasagnas, cookies, pies, cinnamon rolls and everything in between. They often come in at 4:30am but have the joy of getting off earlier. Then there is the Front of the House. This part of our team takes the prepared food, heats it to serving temperature, puts together all of the different sides and then runs the food out to the customer.
This part of the crew also includes our cashiers. The cashier is one of the most strategic people on the Team. The cashier is generally the first person to greet our customers and is first in line to make suggestions when someone is trying to make a decision and is unfamiliar with our menu and procedures. Probably the most important aspect of the cashier's job is to help ease over a rough spot when an order is missed or made incorrectly.
Unfortunately, that will happen. If you take all of the different items we make and the number of different sides that can be chosen and then add a dessert assortment, there are a lot of areas that can create a glitch. Fortunately, in addition to a great service team, we have a great customer base and most issues are resolved to everyone's satisfaction, which is our primary goal.
Along with the front and back of the house people are the all important dishwashers, cleaning crew and office personnel. Because all of these jobs were originally ours when we opened the Coffee Pot, we are extremely thankful for each person who helps carry the load.
I think that the proof that our crew does their job well is that the Coffee Pot Bakery Cafe has, for the past three years, consistently earned a 4.5 star rating on Trip Adviser, Yelp, and Google. This rating is based on service and quality of food. I love my job and love walking through the kitchen and interacting with all of the staff on a daily basis, but my favorite activity is to gather those who want to participate and pray and to ask for God's direction and guidance for the day.
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